Ulysses Veterinary Clinics have been part of the Cairns community since 1980. With two family-owned clinics – one in Stratford and another in Whitfield – they’ve built a strong reputation for treating patients with dignity, compassion and respect. Over the years, they’ve become a trusted name for patient-centred care in the region.
They offer a comprehensive range of services, including advanced surgical procedures, dentistry, diagnostics, and wellness care, with a focus on making patients and their humans feel comfortable and supported.
The practice continues to invest in state-of-the art veterinary technologies like digital and dental x-rays, ultrasound, in-house pathology, and advanced anaesthetic facilities to make sure they continue to deliver the best possible outcomes for patients.
Provet offers wide range of quality products and services for Ulysses Veterinary Clinics
Grace is the practice manager for Ulysses Veterinary Clinics, after joining the team in 2018 as a vet nurse. One of the key relationships she manages is with Provet, one of Australia’s leading veterinary distributors.
Provet supplies over 18,000 veterinary products, including pharmaceuticals, nutrition, instruments, equipment, consumables and disposables. They also offer practice management software, inventory solutions, consulting and training services. Provet has seven warehouses across Australia, and they are trusted by over 3,800 veterinary practices across Australia and New Zealand.
Grace says that Ulysses Veterinary Clinics are supported well by Provet. “When I first started here, we were with a different company. But we’ve been with Provet for quite a while now and have no intention of going elsewhere. We love Provet and all the branches that it has,” she confirms.
Provet’s exceptional account management
Grace remembers that the Ulysses Veterinary Clinics practice owner has been impressed with the Provet team’s level of account management.
“They’re always engaging and really helpful and will always try and assist with anything they can,” she explains. “Having them in the clinic phone directory right there to answer any questions is so easy. And if someone can’t help, they’re going to find 10 other people that can,” she adds.
Naomi is Ulysses Veterinary Clinics’ Provet account manager and Grace says her relationship with the team is “incredible”. “Naomi’s been with us for as long as I can remember. And she’s amazing. She is so dedicated to making sure that the clinic really gets the most out of being with Provet.”
Grace is also grateful for how Naomi has helped in the past with inventory management and stocktake advice alongside Tania from Crampton Consulting Group.
Reliable and helpful customer service
She adds that her experience with the Provet customer service team has also always been positive. “I don’t think I’ve ever come across anyone rude or unhelpful, they’re always more than happy to help. And if they can’t, they will find someone who can ASAP. They’re a brilliant team.”
The Provet Connect online portal has helped Grace manage all interactions with Provet in one place, including placing orders, monitoring account balances, and tracking the accumulation of Provet PLUS points.
“Ordering is easy as!” she says. “I’ve always found it really easy to work with and love that everything is on the website now. There are rarely instances where we have to call – unlike other businesses we’ve had to work with in the past.”
Reliable deliveries, even during natural disasters
Grace adds that deliveries from Provet are “really good”, even when there are disruptions, like during the Queensland floods. “They constantly updated us,” she explains. “They sorted it all out. They handled that really well, so kudos to their team.”
While Grace and the Ulysses Veterinary Clinics team purchase specialist products and equipment through Provet, they also make use of the Covetrus Essentials range, which offers strong quality at affordable prices.
Grace highly recommends Provet
Grace doesn’t hesitate to recommend Provet to any veterinary professional who’s looking for a reliable and cost-effective veterinary distributor. “Don’t hesitate,” she says. “They’re so helpful. You can literally ask anything, and they will go above and beyond to try and get what you need.”
Learn more about working with Provet as your trusted distribution partner.