The Provet IT Service Desk employs a team of 13 IT professionals, with a comprehensive breadth of knowledge that is used to help our business partners excel. The team, led by Technical Services Manager Ashwani Ram, is responsible for infrastructure management and end-user technical and application support. The IT Service Desk acts as a central contact point for help on a wide range of computer and software issues, managing requests via a sophisticated incident tracking system.
Provet IT implements the Information Technology Infrastructure Library (ITIL), an industry standard management framework for IT organisations. ITIL focuses on service support, service delivery and security, allowing Provet IT to provide the highest quality of service to its clients.
Provet IT Service Desk Hours:
Monday – Friday
Australia: 8.30am - 5.00pm
New Zealand: 8.30am - 7.00pm
Australia: 1800 150 264
New Zealand: 0800 847 876
Service Desk Performance Survey
During September 2010, Provet IT emailed a survey to all external IT clients throughout Australia and New Zealand. The purpose was to measure client's satisfaction with the current quality of Provet IT service for various Provet IT applications. Surveys were sent to users of Provet e-Order, VisionVPM, DIA, Vetcare and VivaVPM.
The primary focus of the survey was the overall service across all products, with a secondary focus on service related to individual products where there was adequate product data within the survey results. This survey is a guide to the level of performance as Provet IT works towards its goal of being clients' "First Choice Business Partner".